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Studio Etiquette

Our studio is fragrance free to provide a fresh clean breathing environment for all to enjoy.

We strive to provide a tranquil environment to promote focus and concentration, therefore for your benefit and that of all clients and staff, please refrain from using your cell phone/electronics within the studio and ensure the ringer/sound is off.

Please leave all footwear in the front entrance on the shoe racks or mat provided. You are encouraged to wear socks with grip bottoms in the studio for hygiene and safety during classes. We have Toe Sox available for purchase the studio.

We understand busy schedules can cause you to be late on occasion and you are always welcome to join when you arrive. Please take a few moments to warm up prior to joining the class, causing as little disruption as possible.

When you are waiting for your session please be respectful of those still in class by being quiet and not disruptive. We have benches available in the equipment room for sitting. If a mat is free, you are welcome to stretch.

Please wipe down equipment, return small props and remove springs at the conclusion of each class.

You are encouraged to bring water in a closed container to class. No food allowed in mat room or around equipment.

If you are ill please stay home, take care of yourself and reschedule your session.

InCentre clients are welcome to park in any of the parking stalls right in front of the studio.

We have invested in a convenient on-line booking system in order for you to be able to modify your schedule on occasion. We are a small boutique studio and do not have receptionist for bookings and payment. If at all possible please try to utilize this system. If it is not possible or you are having difficulties we are happy to assist if you send us an email or phone.


Cancellation Policy

Privates: You must provide a minimum 24 hours’ notice to cancel a private appointment or a charge will apply.

Group Classes: You must provide at least 5 hours’ notice or you will lose the credit for the class.

Cancellations can be done on-line, via email or by phone. Cancellations outside of the allowed time frame will result in a no-show booking and therefore not eligible to be made up. This is important so that all have opportunities to book classes and times that are available.


Makeup Classes

If you have cancelled a group class, you are entitled to make up that class within the session of payment. For group seasonal classes, credit from missed classes cannot be carried forward to another session.

Equipment/Suspend: Clients cancelling an equipment/suspend class may choose any equipment, mat/yoga/dance class as their makeup class.

Mat/yoga/Dance: Clients cancelling a mat/yoga/dance class may choose any mat/yoga/dance class as their makeup class

All Passes and private training package are valid for 6 months.


Syllabus Schedule and Instruction

Our qualified Instructors will each teach variations and integrated exercises of the Pilates Method.  We are happy to promote that there will be some variances in content and delivery.

The schedule released prior to each session is subject to change at any time based on the needs of the business and in order to provide a diverse range of classes for a wide cross section of the population. This may include cancelling classes, changing an Instructor, or adding new items on occasion.


Privacy Policy

The personal information you provide is protected and will never be sold or traded for any purpose. All clients must sign a waiver prior to taking their first class. The waiver asks personal health questions. this information is strictly for the Instructor to use when teaching to ensure the clients' needs and safety.



Pilates is best performed in comfortable clothing that allows you to move freely without being too baggy so your Instructor can watch alignment and form. Hair should be tied back to prevent it from being caught in springs or impeding vision. Grip socks or clean bare feet are best for safety and comfort. Creams and oils can cause slipping. To be conscious of sanitation you must cover any contagious conditions such as warts.

Jewelry should not be worn during class or left unattended in the studio.

To avoid choking, please do not chew gum in the studio.

As with any physical exercise, please consult with your doctor before starting any program. If you have any injuries, issues or limitations please record this when signing our waiver prior to your first session and speak with all your Instructors about any specific concerns. You may be required to provide a doctor’s note. Listen to your body and stop if you feel pain, weakness, light headedness, or illness. Know your physical limitations and speak up.

It is important to notify our staff if you are pregnant so we may offer modifications and have permission from your doctor to exercise. If you are new to Pilates, it is not recommended you start this or any new program while expecting.



NSF cheques will be charged $50

Payments are non-refundable or transferrable for any reason, including but not limited to vacation, illness and injury. When purchasing a spot in a class for a session, please understand that it only applies for the session in which it was purchased. We cannot carry over a balance from session to session. We offer make-up classes within each session to ensure you are able to utilize your credit. 

Payments must be received in full prior to receiving instruction. Spots can only be secured in class once paid in full.

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